10 Benefits of Outsourcing in the Philippines & How to Find the Right Service Provider
The Philippines is one of the top countries of choice for outsourcing in Asia. How could it not be, though? With all the benefits of outsourcing in the Philippines (especially with the right Service Provider), you can efficiently scale your operational capabilities and improve your business function without costing you an arm and a leg.
Many businesses from Australia, the USA, the United Kingdom, and Canada choose to outsource to the Philippines due to its proven success and profitable opportunities. Not only are you working with industry-experienced professionals with reasonable pay, but you can also acquire business capabilities that would have been unattainable if you had chosen to hire local teams.
It is typical to still be on the fence about outsourcing and whether it’s a worthwhile investment opportunity for your growing business. In this blog, we will walk you through the ten benefits of outsourcing in the Philippines and some critical tips on finding the right service provider for your offshore requirements.
Benefits of Outsourcing in the Philippines
1. Efficient Use of Resources
Outsourcing to the Philippines provides affordable operational costs due to conversion advantage.
You can expect cost-effective rates on recruitment, operations, and salary. This benefit can be advantageous for small businesses looking to expand their operations but are tight on budget.
So, instead of spending most of your budget on overhead costs, you can still invest in other aspects of your operations – especially those that drive business growth.
2. Affordable Talent
Although the salaries of Virtual Assistants in the Philippines are lower than local professionals, outsourcing does give them above-average pay as they have the conversion and lower cost of living advantage.
For example, if you hire a Finance Virtual Assistant experienced in bookkeeping, accounting, taxation, and financial reporting, their average salary is AUD 700 – 800 per month, depending on years of experience. That is less than half of the labor costs compared to a local finance assistant salary.
You no longer have to worry about overhead costs such as:
- HR and recruitment
- office space
- equipment
- benefits
Your outsourcing agency will take care of that. In fact, they will implement offshore outsourcing strategies that will give you as much cost savings as possible. They will handle the hiring, onboarding, training, salary and benefits, and sometimes even the equipment so you can focus on the important stuff and grow your operations.
Learn more about our VA Pricing Packages here.
3. Large Talent Pool
One of the benefits of outsourcing in the Philippines which is a favourite of ours here in OMB is its diverse talent pool.
Most virtual assistants in the Philippines are college and university graduates with years of industry experience in their respective fields, whether in customer support, finance, marketing, or administration. And having these professionals on your offshore team allows you to become more competitive in your industry.
Imagine having the option to hire high-performing professionals abroad at a more budget-friendly rate.
4. Skilled Virtual Assistants
One of the benefits of outsourcing for small businesses is you have access to renowned expertise and reliability.
Filipino VAs are known worldwide for their professionalism, dependability, and English proficiency.
They’re skilled in administrative, marketing, customer service, personal assistance, reporting, and accounting. These skills allow them to be versatile and proficient in various functions, making their integration seamless and helping you achieve your operational goals efficiently once they’re on board.
5. Diligent Professionals
Filipino professionals (especially virtual assistants) have a global reputation for having a good work ethic and being diligent professionals, especially those in the BPO industry, where the country has proven itself to be the top choice for outsourcing services.
They have maintained this reputation for years and are starting to build the same in other industries. So, if you’re looking for a reliable remote staff that can provide consistent and quality output, the Philippines might be the best option.
6. Flexibility and Adaptability
Filipinos are resilient against life’s challenges. Whether against natural and human-made disasters, global inflation or disabilities, they remain flexible and adaptable and can get through these challenges with a smile.
The same goes for their work.
Whenever an unexpected challenge occurs, they can adapt to the change and will be ready to take on the task with open arms and get it done with no complaints. Adapting to new circumstances is one of the primary benefits of outsourcing for small businesses.
Suppose business continuity is something you’re concerned with. In that case, remote VAs are always ready in the face of disasters and usually have the support of their outsourcing agency to keep operations going with little to no disruptions from unexpected events.
7. Focus on Core Activities
One of the best benefits of outsourcing in the Philippines is you can reduce your management tasks and assign them to a trusted VA who can do it as well as you ( or even better), giving you the time and space to focus more on your core work.
An outsourcing agency like OMB will be your trusted partner in managing all aspects of your offshore staff, from recruitment and human resources to payroll and training. Hiring an agency instead of managing outsourced teams yourself is ideal to prevent adding further tasks to your plate.
Depending on your current needs, you can hire VAs on a full-time, part-time, or project basis. All you need is to determine your requirements, and your agency will manage your new team so you can invest more time in growth initiatives.
8. Overlapping Time Zones
Taking advantage of time zone overlaps can enhance productivity, especially if it aligns with your operational hours.
When you outsource to the Philippines, there’s a good chance you’re a few hours before or behind them. Filipino VAs can take on shifts to support your operations during peak hours in your region, which improves customer satisfaction and retention. If you’re a business seeking to maintain close contact with your global clients or teams, this benefit of outsourcing in the Philippines can considerably help you.
It’s common for customer support roles to work in overlapping time zones. They help improve customer happiness by providing immediate assistance during your peak hours. They can also engage in live discussions and even join meetings to accelerate decision-making.
As for project management, taking advantage of the time zone overlap with VAs allows you to maintain workflow and provide swift responses to any issues, creating an environment where your projects can progress smoothly and on schedule.
Harnessing the advantages of these overlaps allows you to enjoy a more integrated approach where collaboration and innovation thrive within your teams, even if they’re at different locations and time zones.
9. Round-the-Clock Operations
One of the most known benefits of outsourcing for small businesses is it’s an ideal location to find experienced VAs who can work various shifts and help maintain your 24/7 operations.
Even if you operate in different time zones, you can still maintain operations and improve productivity, whether for customer helpdesk, administrative tasks, or general operation support. So, if you’re a business that requires ongoing productivity or round-the-clock availability, outsourcing to VAs in the Philippines is ideal to get projects going and make customers happy.
10. Comprehensive Support
It is a part of the Filipino culture to be kind and hospitable.
Many companies want to outsource to the Philippines because of their friendly and hardworking nature – which has also spaned into their professional characters. This personality is what many business owners want in their teams.
Filipinos always put customers first, and their pleasing personalities make them ideal for businesses with the same approach. So, if you want to add long-term value to your company and want to get great praise from your customers, this benefit of outsourcing in the Philippines can help you with that. And although some may experience the disadvantages of outsourcing, your provider and VA will more than makeup for it with their comprehensive support.
Reap All the Benefits of Outsourcing in the Philippines with OMB
You can enjoy the benefits of outsourcing in the Philippines when you outsource to a trusted agency like Outsource My Business (OMB).
When looking for the right outsourcing provider, hire someone specialising in helping a business your size. Go for an agency that has walked in your shoes as they know your business needs quite well and are willing to go the extra mile to get you to where you want to go.
As a supportive partner, we help you navigate financial hurdles and enhance your operational capacity the smart way. We’ve also helped bring efficiency to small business owners (from various industries) across Australia, the USA, the UK, and New Zealand. The team at OMB is committed to your success, and our VAs have the skills and expertise to get you one step closer to success.
Ready to weigh in the outsourcing pros and cons to your business? Contact us today, and we will start leading your business to new heights of success.
Frequently Asked Questions
Why should you outsource in the Philippines?
The Philippines is recognised for its low cost of living, which makes it an appealing destination for businesses looking to outsource services.
When small businesses decide to outsource their operations to the Philippines, they can considerably lower their expenses on salaries and operational costs while maintaining quality.
How does outsourcing affect the Philippine economy?
Outsourcing has significantly impacted the Philippines’ economy and workforce. It has created numerous employment opportunities for individuals with diverse skill sets and educational backgrounds. This growth has notably reduced unemployment rates and promoted inclusive economic development among Filipinos from various socio-economic backgrounds.
Why is the Philippines a popular destination for business process outsourcing?
The Philippines is one of the top locations for outsourcing work due to its low labour costs compared to other countries. The relatively low cost of living enables businesses to operate with significantly reduced operational expenses. In contrast to many Western countries, where salaries and overhead costs are often much higher, companies can benefit from the skilled and educated workforce in the Philippines at a fraction of the cost.
Why the Philippines is a business outsourcing giant?
The Philippines is an attractive destination for businesses considering outsourcing due to its numerous advantages. The country boasts a large, highly educated workforce proficient in English, particularly in fields like IT and engineering.
Additionally, competitive pricing structures allow companies to maximise their budgets while still receiving high-quality services. The lower cost of living makes premium services more accessible compared to other outsourcing hubs.
A supportive business environment, coupled with strong government policies and developed infrastructure, further enhances its appeal. The presence of numerous BPO firms establishes the Philippines as a leader in services like customer support and IT. These factors contribute to its reputation as a prime outsourcing destination for organisations aiming to boost efficiency and productivity.
